Service Schedules Help

Welcome to ShipCSX Service Schedules.

With ShipCSX Service Schedules you can get scheduled transit times for: Get a basic schedule for CSX-served locations:
  1. Tell us the shipment Origin City and State. If you're not sure of a city’s spelling, just type the partial City name, along with the State and click ‘GO.’ We’ll bring back choices from which to select. We will validate the origin and present you with any choices from which you may need to select. Once your choices are complete for the origin, click ‘GO’ again and proceed to the Destination selection.
  2. Tell us the Destination City and State. If you're not sure of a city’s spelling, just type the partial City name, along with the State and click ‘GO.’ We’ll bring back choices from which to select. We will validate the origin and present you with any choices from which you may need to select. Once your choices are complete for the origin, click ‘GO’ again and proceed to the Shipment Options section. If complete, continue to step 3.
  3. Click "Submit" at the bottom of the page.

Shipment Options (optional)

Dates
A Service Schedule query gives you one week's worth of schedules; a schedule beginning each day of the week.

Shipping Instructions Release Time

Shipments Involving an Interchange

If your shipment involves an interchange with another railroad, the junction city with the other railroad(s) needs to be either the origin or destination city, as our schedules are only for CSXT-served points. As our schedules may differ depending on which railroad we connect with, you may use the "Interchange Road" option to get the schedule that most accurately represents your move.
1. Tell us the shipment origin; customer location or city and state.
2. Tell us the destination; customer location or city and state.
3. Click the "Include interchange railroad" link. You will be taken to a new page where you can indicate the connecting railroad.

4. Once you have completed your optional selections, just click "Submit" at the bottom of the page.

Service Schedules for Registered ShipCSX Users

If you're a registered ShipCSX user, you have the option to find transit schedules from specific shipper locations and/or to specific receiver locations when you log in. This gives you a more accurate schedule showing actual service from a shipper’s dock to a receiver’s dock.

Would you like to register to become a ShipCSX user? Visit the ShipCSX main page at http://shipcsx.com/pub_sx_mainpagepublic_jct/sx.shipcsxpublic/Main for information on our tools and how to register.

Get a schedule for CSXT-served shipper and receiver locations:

Once registered and logged in, you may request service schedules from a specific CSXT-served shipper to a specific CSXT-served receiver. This is almost the same as doing a city to city look-up.

  1. Tell us the name of the Shipper or Origin City and State and select ‘GO.’ If you're not sure of a Shipper or City’s spelling, just type the partial Shipper or City name (include State name when searching by City) and click ‘GO.’ We’ll bring back choices from which to select. Once your choices are complete for the origin, click ‘GO’ again and proceed to the Destination selection.
  2. Tell us the name of the Receiver or Destination City and State and select ‘GO.’ If you're not sure of a Receiver or City’s spelling, just type the partial Receiver or City name (include State name when searching by City) and click ‘GO.’ We’ll bring back choices from which to select. Once your choices are complete for the origin, click ‘GO’ again and proceed to the Shipment Options selection. If complete, continue to step 3.
  3. Click "Submit" at the bottom of the page.

Shipment Options (optional)

You may further define your search with three options, shipping date, shipping instruction release time and interchange railroads.

Dates

A Service Schedule query gives you one week's worth of schedules; a schedule beginning each day of the week.

Shipping Instructions Release Time

Shipments Involving an Interchange

If your shipment involves an interchange with another railroad, the junction city with the other railroad(s) needs to be either the origin or destination city, as our schedules are only for CSXT-served points. As our schedules may differ depending on which railroad we connect with, you may use the ‘Interchange Road’ option to get the schedule that most accurately represents your move.

1. Tell us the shipment origin; customer location or city and state.
2. Tell us the destination; customer location or city and state.
3. Click the "Include interchange railroad" link. You will be taken to a new page where you can indicate the connecting railroad.

4. Once you have completed your optional selections, just click "Submit" at the bottom of the page.

Shipment Transit Times Results

Elements of the results page include:
1. The shipment information you specified.
2. A table containing shipment transit times, showing you:


3. A graphical view of the shipment transit times:

After viewing your schedule, you can:
· Get another Service Schedule by clicking on the Service Schedule query link.
· Go to the Price Look-Up tool, by clicking on the link.
· View a reverse trip by clicking on the Show Reverse Trip link.

No Schedule Available?

If there is no schedule available for the information you specified, you'll get the on-screen message "No schedule was found for your request." At that point, you have two options:

1. Retry or do another Service Schedule query by clicking on the link and specifying different information.
2. Send an e-mail to request the schedule. Click on the e-mail link for an e-mail containing your schedule information, and click "Send." When that schedule has been added to our database, we'll send you a reply letting you know that the schedule is now available (usually within 24 hours).

If your e-mail software doesn't bring in the schedule information, send an e-mail to Service_Schedule@csx.com and include the origin city and state, the destination city and state and/or the shipper and receiver information.

If you need help with this or any ShipCSX tool, please contact our helpful experts at the ShipCSX Help Desk: 1-800-334-4256.